Refund policy

Return & Refund Policy – Mobizo Mobile Accessories

Effective Date: June 19, 2026

At Mobizo Mobile Accessories, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return, replacement, or refund if:

You received a damaged or defective product.
You received the wrong product.
The product is missing parts or accessories.
The item significantly differs from its description.

Return requests must be made within 7 days of delivery. Many mobile-accessory stores use a 7-day return window and require products to be unused and in original packaging.

2. Conditions for Return

To qualify for a return:

Product must be unused and in its original condition.
Original packaging, invoice, tags, and accessories must be included.
Clear photos or an unboxing video may be requested for damaged or defective items.

3. Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse or improper handling.
Products returned without original packaging.
Customized or personalized items.
Requests made after the return period has expired.

4. How to Request a Return

To initiate a return, contact us with:

Order Number
Product Name
Reason for Return
Photos or videos showing the issue (if applicable)

Contact Details

Brand: Mobizo Mobile Accessories
Phone: 8848838072
Email: anshilafayis2006@gmail.com

5. Refund Process

Once the returned product is received and inspected, the refund will be approved.
Refunds will be processed to the original payment method.
Refund processing may take 5–7 business days after approval.

6. Replacement Policy

If the product is damaged, defective, or incorrect, customers may choose:

A replacement product (subject to availability), or
A full refund.

7. Shipping Charges

If the return is due to our error (wrong, defective, or damaged item), return shipping charges will be borne by Mobizo Mobile Accessories.
For other approved returns, shipping costs may be deducted from the refund amount.

8. Order Cancellation

Orders may be cancelled before dispatch for a full refund.
Orders already shipped cannot be cancelled but may be returned according to this policy if eligible.